FAQs
What are the shipping and delivery times?
We ship directly from multiple warehouses as soon as the order is processed.
If we are experiencing a high volume of orders, shipments may be delayed by a couple of days. Therefore, please allow additional days in transit for delivery. In rare cases, if there will be a significant delay in the shipment of your order, we will contact you via email.
Delivery times to the usually take from 2 to 4 Weeks
How can I track my package?
Once your package has been shipped, a tracking number will appear on your order details. You will receive an email with the tracking number. You can track your package using the shipping company’s website with your tracking number (for example UPS, USPS, etc.) – or by using universal tracking websites like 17track.net.
What happens if the estimated delivery time passed and I still did not receive my order?
Please contact us with your order number ASAP so that we can check and boost the delivery process. You can email us at or by using the Contact Us page
What do I do if my product arrived damaged?
If you receive damaged merchandise, please take a picture and email us the picture at support@pawsbrothers.com right away. We will only replace damaged goods within 48 hours of receiving your order.
Can I return my product for a refund?
Sure! We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at support@pawsbrothers.com or using our Contact Us page.
Your refund will be automatically processed as soon as the order returns to our warehouse.